What are some of the most popular styles of sleeping bags?
What are the benefits of a rectangular sleeping bag?
What are the benefits of a mummy sleeping bag?
How are your products shipped?
Do you ship outside the United States?
What is your return policy?
Do your products have a warranty?
What are the different types of insulations found in your sleeping bags?
What does differential cut mean?
What credit cards do you accept?
Q: What are some of the most popular styles of sleeping bags?
A: Two of the most popular styles of sleeping bags are the traditional "rectangular" (or square) sleeping bag and the "mummy" sleeping bag.
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Q: What are the benefits of a rectangular sleeping bag?
A: The basic rectangular design works well for most camping needs and is comfortable in moderate to warm climates. Rectangular or square sleeping bags are fitted with a zipper on three sides allowing them to be folded in half and secured in this position. After use, rectangular bags are easily packed by folding into thirds, rolling up, and being bound by straps or cords. An additional feature offered with some rectangular bags is the capability to zip two bags together to make one large sleeping bag.
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Q: What are the benefits of a mummy sleeping bag?
A: Mummy bags have better heat retention properties since the mummy bag's foot end is narrower than the head. The mummy usually unzips part of the way, thus, leaving the feet permanently secured. This is a beneficial feature when camping in colder temperatures since the feet are more prone to heat loss than other parts of the body.
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Q: How are your products shipped?
A: Our products are shipped either by FedEx Ground, UPS Ground, or USPS. Orders are processed in 1-2 business days and shipping time is approximately 5 business days (total of 7 business days).
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Q: Do you ship outside the United States?
A: Some of our products can be shipped outside the United States. Shipping costs and delivery time will vary. If you live outside of the United States, you must email us for a shipping quote before placing your order. Your email must contain your complete address and desired product(s). If an international order is placed without first emailing, it will be cancelled immediately.
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Q: What is your return policy?
A: We must approve all returns before you return them; you must file a claim within 7 days of receipt of order. Please inspect all merchandise upon delivery.
If you need to return a product, please email us and include the reason you wish to return the product(s), your phone number, and a valid address. We will reply within one business day. After approval, products must be returned in their original packaging.
If product received is defective or mis-shipped, a full return or exchange will be issued. Non-defective merchandise which are returned will be subject to a 15% or $5 restocking fee (whichever is higher) and shipping costs will not be refunded.
Remember, we must approve all returns before you return them. You must file a claim within 7 days of receipt. If you do not file a claim within 7 days, the claim will not be accepted.
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Q: Do your products have a warranty?
A: Warranties vary by manufacturer. Below is a detailed description of each manufacturer's warranty policy:
Eureka!
Eureka! warrants to the original purchaser that its products are free from defects in material and workmanship, for the life of the product, except as qualified below. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.
Eureka! shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage, exhausted zippers), or defects caused by accident, abuse, alteration, animal attack, storm damage, misuse or improper care.
THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL EUREKA! BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If after inspection we find that a product failed due to a manufacturing or material defect, we will repair or replace the product, at our option, without charge.
Slumberjack
Slumberjack sleeping bags are warranted by Slumberjack to be free from defects in material and workmanship for the life of the product. Subject to the conditions and limitations set forth below, Slumberjack will, at its option, either repair or replace, free of charge (including charges for shipping and handling) any part of its product that is not free from defect in material and workmanship.
This express warranty is exclusive and is given expressly in lieu of all other warranties, expressed or implied. Slumberjack specifically excludes all other implied warranties of merchantability and fitness for a particular purpose, except as included in the above express warranty. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. For additional information about your warranty, please call Slumberjack at (800) 233-6283.
The Backside / Black Pine Sports / Grizzly
The Backside stands 100% behind all of their products. All products offer a full warranty to the original owner against material and workmanship defects.
All Backside™ / Black Pine Sports™ products are built to last a lifetime. The Backside™ products are fully warranteed to the original owner against material and workmanship defects. If a product ever fails due to a manufacturing defect, they will repair it free of charge, or they may replace it at their option. The Backside™ warranty does not include repairs or product replacement due to normal wear & tear, accident/s, improper care and negligence or natural fading & breakdown in colors and materials.
All Back Pine sleeping bags can be machine washed however, they need to be washed in a horizontal industrial machine that does not have a middle spindle. If you try to wash them in your washing machine at home, chances are they can rip or tear. The manufacturer's warranty does not cover damage caused by improper washing.
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Q: What are the different types of insulations found in your sleeping bags?
A: Below is a list of insulations used and their benefits.
Slumberloft HQ™
is a synthetic fiber composed of a 50% hollow core polyester fiber joined with a 50% solid core polyester fiber. This combination offers great warmth and loft.
DuPont Hollofil® 808
is a synthetic fiber. Its hollow core is designed to trap more air for greater warmth and loft.
DuPont Hollofil® II
is a synthetic fiber that features four hollow tunnels that run throughout its length. With four compartments per fiber to trap air, it typically provides even more warmth and compactibility than Hollofil 808.
DuPont Quallofil®
is a high performance fiber that features seven air trapping tunnels that run the length of each fiber to capture and retain body heat even more effectively than Hollofil II.
DuPont Thermolite® Extreme
is a high performance insulation that blends three different fibers - fine denier fibers, thermal bonding fibers, and hollow core spring fibers. This tri-blend fiber system offers ultimate warmth and superior compactibility.
DuPont Thermolite® Extra
is a high-loft, high-resilient technical insulation for extraordinary warmth. Because it is made from unique patented hollow-core, three-dimensional crimp having a helical configuration, it provides superior loft, compactness, and exceptional resiliency.
Polarguard® HV
is a high-performance insulation made of high-void, continuous-length polyester filaments that are bonded into a batting of multiple layers. Because it is a continuous filament, Polarguard HV does not shift, clump, or separate.
Polarguard® 3D
is a high performance insulation produced from continuous filament in the same manner but finer than Polarguard HV. This makes Polarguard 3D softer, more compressible and stronger while providing great insulating value and loft.
Polarguard® Delta
continuous filament polyester is the newest member of the Polarguard family. Polarguard Delta combines a super void cross section with modified batt formation. The larger void creates higher loft with less weight, making it warmer, yet lighter.
Down
is a time honored, expedition proven natural insulation made of very small extremely light down plumules found next to the skin of geese. For its weight, down has an exceptional ability to trap air, making it the most efficient warmth to weight insulation available.
Buckloft®
is a fine denier, solid core polyester fiber. This combination offers outstanding warmth with extra loft.
Buckloft HQ®
is a synthetic fiber composed of a 25% siliconized, hollow-core polyester fiber joined with a 75% solid core polyester fiber. This combination offers great warmth and comfort.
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Q: What does differential cut mean?
A: Mummy bags are made with an inner shell fabric cut narrower than the outer shell. This is called differential. Its purpose is to give the inner shell a smaller circumference than the outer shell. This eliminates extra fabric inside the bag that could lead to cold spots. Differentially cut mummy bags promote proper lofting and protect against down compression when knees or elbows push against the inner fabric.
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Q: What credit cards do you accept?
A: We accept Visa, MasterCard, American Express, Discover/Novus, and PayPal.
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